• Orders are processed within the estimated timelines stated on individual product pages.

• Delivery estimates begin once an order has been fulfilled and dispatched.

• Delivery timelines are estimates only and are not guaranteed shipping deadlines.

• Robella is not liable for shipping delays caused by courier service interruptions, customs processing, supplier or fulfilment delays, public holidays, weather conditions, strikes, or other circumstances beyond our reasonable control.

• Delayed orders do not automatically qualify for refunds, cancellations, or chargebacks while the order remains in transit or actively being fulfilled.

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At Robella Jewellery, we prioritise a seamless and reliable delivery experience. Please review the terms below before placing your order.

• Once dispatched, delivery typically takes 3-7 working days, depending on your location.

• Delivery timeframes are estimates, not guarantees, and begin once your order has been handed over to the courier.

• Remote or outlying areas may experience longer delivery times.

• You will receive a dispatch confirmation email with a tracking number once your order has been shipped.

• It is the customer’s responsibility to monitor tracking updates and ensure availability for delivery where required.

• Shipping costs are calculated at checkout and are non-refundable, except where required by law or in cases of confirmed fulfilment errors.

• Risk in the goods passes to you upon delivery to the provided address.
  Robella Jewellery is not liable for delays, loss, or damage once the parcel has been handed to the courier, except where required under applicable consumer protection laws.

• Customers are responsible for providing accurate and complete delivery information. We are not liable for orders delivered to incorrectly supplied addresses.

• In some cases, items within the same order may be shipped separately to ensure faster delivery. You will receive tracking updates for each shipment where applicable.

• Additional shipping fees may apply for re-delivery or returned parcels.

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If your parcel is significantly delayed, please contact us at robellaza7@gmail.com within 7 days of the expected delivery date. We will assist in lodging an investigation with the courier. Resolution timelines are subject to the courier’s process.